Refund Policy
We want you to be satisfied with your EdcShiny purchase. Please review our return, cancellation, and refund terms below.
1. RETURNS FOR STANDARD PRODUCTS
For standard, non-customized products, you may request a return within 30 days of delivery if the item is unused, undamaged, in its original condition and packaging, and includes its original accessories and decorative components.
To request a return, email info@edcshiny.com with your order number and reason for the request. Please wait for our return instructions before sending anything back. Unauthorized returns may not be accepted.
2. PERSONALIZED AND CUSTOM-MADE PRODUCTS
Before producing a personalized item, we communicate with you to confirm the design, colors, lettering, patterns, and other customization requirements. Production starts only after both parties confirm the final specifications. Custom orders are typically completed and shipped within 7 business days after final confirmation; the communication and approval period is not included.
If a personalized product is free from defects and matches the final confirmed specifications, it is not eligible for a return or exchange because of a change of mind, personal preference, or customer ordering error, except where required by applicable law.
If a personalized item is damaged, defective, incorrect, or does not match the agreed specifications, contact us. Depending on the circumstances and applicable law, we will provide an appropriate remedy, which may include repair, replacement, or refund.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please contact info@edcshiny.com within 7 days of delivery whenever possible and include your order number and clear photos of the issue. For rhinestone items, photos of missing stones or damaged decorations will help us assess the problem. This reporting request does not restrict statutory consumer rights.
4. RETURN SHIPPING COSTS
If a return is due to our error, such as a wrong item, damage, or manufacturing defect, we will cover reasonable return shipping costs or offer another appropriate solution.
For an eligible standard-product return due to a change of mind, ordering mistake, or personal preference, the customer is responsible for return shipping. Return postage is not refundable unless the issue was caused by us or applicable law requires otherwise.
5. CANCELLATIONS
Standard orders: Cancellation may be requested within 24 hours of placing the order if processing or shipping has not started.
Custom orders: Cancellation may be requested within 24 hours of placing the order, provided production has not started. Once the final customization specifications have been confirmed and production has begun, cancellation is not available under our standard policy. Any mandatory cancellation rights under applicable law remain unaffected.
6. REFUNDS
Approved refunds are issued to the original payment method. We typically process approved refunds within 3–5 business days. For returned items, processing begins after we receive and inspect the return. Your bank or payment provider may take additional time to post the funds.
7. RETURN ADDRESS
Contact info@edcshiny.com and obtain return instructions before sending a package.
Room 501, 5th Floor, Building 10, No. 180 Maozhushan, Qiaoli Village
Changping Town, Dongguan City
Guangdong Province, China
8. CONTACT
Email: info@edcshiny.com
We typically respond within 1–2 business days.