Shipping Policy

At EdcShiny, we work to deliver your orders safely and reliably. Please review the information below before placing an order.

1. PROCESSING TIME

Standard Orders
Standard orders are typically processed and shipped within 7 business days after payment is confirmed.

Personalized and Custom Orders
Custom products require communication with our team to confirm the design, colors, lettering, patterns, and other specifications. Production begins only after the final customization details have been mutually confirmed. Custom orders are typically completed and shipped within 7 business days after that confirmation. Time spent discussing, revising, or confirming requirements is not included in the 7-business-day processing period.

Business days exclude weekends and applicable public holidays. Processing may take longer during holidays, promotional periods, or unusually high order volumes.

2. SHIPPING METHODS AND FEES

EdcShiny offers free standard shipping on all orders, with no minimum purchase requirement. Free standard shipping applies to both standard products and personalized or custom-made products. Available shipping destinations are shown at checkout.

3. ESTIMATED DELIVERY TIMES

International delivery typically takes 7–15 business days after shipment. This estimate excludes order processing and, for custom orders, the time needed to discuss and confirm customization details. Actual delivery may vary due to customs, holidays, weather, carrier delays, or other circumstances beyond our control.

4. ORDER TRACKING

Once your order ships, tracking information will be emailed to the address provided at checkout. If you need assistance, contact info@edcshiny.com.

5. SHIPPING DESTINATIONS

We ship to the countries and regions available at checkout. If we cannot ship to your address after an order has been placed, we will contact you to arrange an appropriate solution or refund.

6. CUSTOMS DUTIES AND TAXES

International shipments may be subject to customs duties, import taxes, VAT, or similar charges. Unless otherwise stated at checkout, these charges are the customer's responsibility and are determined by the destination country's authorities. Free shipping does not necessarily include import duties or taxes.

7. DAMAGED, INCORRECT, OR LOST PACKAGES

If an item arrives damaged, defective, or incorrect, please contact info@edcshiny.com within 7 days of delivery whenever possible. Include your order number and clear photos of the product and packaging. For rhinestone products, photos showing missing stones or damaged decorations are helpful.

If a package appears lost in transit, contact us so we can investigate with the carrier and assist with an appropriate resolution. The suggested 7-day reporting period does not limit rights provided by applicable consumer law.

8. ORDER CHANGES AND CANCELLATIONS

Standard orders: You may request cancellation within 24 hours of placing the order, provided the order has not entered processing or shipped.

Custom orders: Please request changes or cancellation as soon as possible. Requests are subject to the 24-hour cancellation window and must be made before production begins. Once the final specifications have been confirmed and production has started, changes or cancellations may no longer be possible, except as required by applicable law.

9. INCORRECT ADDRESSES AND FAILED DELIVERY

Please provide a complete and accurate delivery address. If a package cannot be delivered due to incorrect or incomplete information supplied by the customer, additional charges may apply for reshipment.

10. POLICY UPDATES

We may update this Shipping Policy as needed. The current version will be posted on this page.

11. CONTACT

Email: info@edcshiny.com
We typically respond within 1–2 business days.